Unlock the power of every conversation with Moyobi! Our cutting-edge solution delivers real-time monitoring and advanced call analytics to help you track, analyse, and optimize customer interactions. Boost team performance, enhance customer satisfaction, and make data-driven decisions that drive growth—all from one powerful platform.
Features & benefits include:
- Real-Time Call Monitoring
- Comprehensive Call Analytics
- Agent Performance Tracking
- Call Recording and Playback
- Sentiment Analysis
- Customizable Dashboards
- Multi-Channel Integration
- Automated Reporting
- Data Security & Compliance
- Scalable Solution
Prices:
- Call Analytics Package: From R20 per licence per month
- Call Queue Monitoring Package: From R480 per licence per month
- Call Queue Management Package: From R480 per licence per month
*Read the Terms and Conditions of Moyobi.
About Vendor
mySolutions is an independent technology specialist in development, software, hardware and strategy. Our dynamic team of dedicated professionals is committed to delivering the highest level of quality services and value to our customers. We provide various solutions and services, striving to assist our clients in finding the right solutions for their needs. Our mission is to provide innovative business collaboration, process automation and intelligent automation solutions. Through our experience and long-term relationships, we aim to revolutionize the way our clients work, interact, communicate and socialize. mySolutions is geared towards a customer-centric approach, meeting the specific needs of businesses through the innovative use of technology. We aim to revolutionize the application of technology by providing integrated solutions that maximize return on investment.
Product Description
streamline call center operations and enhance communication efficiency within businesses. The solution provides a comprehensive suite of tools tailored to monitor, analyze, and manage call queues and call attendants, making it suitable for organizations of various sizes using Microsoft Teams as their unified communications platform.
Key Features:
Call Analytics: Moyobi allows businesses to generate customizable dashboards and reports to track key metrics such as call volume, duration and cost. This feature enables organizations to monitor communication effectiveness and optimize cost control, including chargeback and traffic analysis.
Call Queue Monitoring: The platform offers real-time monitoring of call queue performance, providing detailed statistics on agents, auto attendants and customer interactions. Supervisors can access queue and agent statistics to track wait times, resolution scenarios and overall service effectiveness.
Call Queue Management: This feature empowers supervisors to modify call routing configurations, enabling quick adjustments to improve customer service. It reduces dependency on IT personnel by allowing non-administrative staff to manage auto attendants and call queues.
Dashboard Widgets: Users can access vital statistics on performance metrics like answered and missed calls, caller experience and resolution times. A dashboard slideshow feature allows for custom slideshow creation from multiple views.
Flowcharts and SLA Reporting: Moyobi provides detailed flowcharts of call queues, visualizing key performance indicators (KPIs) at every stage of the call process. Supervisors can also generate SLA reports to measure the performance of communication channels in real-time.
Security and Integration: The solution integrates seamlessly with Microsoft Teams Admin Portal, ensuring that call management configurations remain aligned. It also offers custom security policies that allow organizations to control access to certain configurations based on organizational units or specific needs.
Advanced Features: Moyobi includes options to export reports to SharePoint, handle multiple global tariff rates, and offers the ability to set up a “Lite Call Center” quickly using Microsoft Teams Call Queues (CQ).
Why You Should Choose Moyobi?
Moyobi offers real-time call monitoring and analytics, empowering businesses to optimize communication efficiency and customer service with ease. Its seamless integration with Microsoft Teams and scalable pay-as-you-grow model make it accessible for organizations of all sizes without heavy investments. With robust security features and intuitive call queue management, Moyobi ensures your business remains responsive, cost-effective and secure.
Who Should Use Moyobi??
- Small and Medium Enterprises (SMEs): Looking for affordable yet powerful call monitoring and management tools.
- Large Enterprises: Seeking advanced communication analytics, call cost management and the ability to handle multiple global tariff rates.
- Call Centers: Needing real-time queue monitoring, SLA management and performance optimization for customer service.
- Microsoft Teams Users: Companies using Microsoft Teams as their unified communications platform can benefit from Moyobi’s seamless integration, ensuring they can make the most of their call management without disrupting their workflow.
Moyobi is not just a tool; it’s a strategic partner in optimizing your communication infrastructure. With its advanced features, real-time insights and secure architecture, Moyobi ensures your business stays responsive, efficient, and cost-effective. Whether you’re running a small business or managing a global enterprise, Moyobi adapts to your needs, helping you stay ahead in today’s fast-paced world. Choose Moyobi for reliable, scalable and smart call management.
Empower Your Team with Real-Time Monitoring and Analytics with Moyobi
Enhance Customer Service with Advanced Call Management with Moyobi
Thank you for choosing Moyobi Monitoring and Call Analytics Solution by mySolution! We’re here to help you get the most out of our service. If you encounter any issues or have questions, please don’t hesitate to reach out to our support team.
Contact mySolution:
- Email: andre@mysolutions.co.za
- Phone: +27 79 187 5099
- Working Hours: Monday to Friday 08:00 to 17:00 (SAST) / Saturday, Sunday & Holidays closed
- SLA: 24hrs
Escalation Contact:
- Email: support@cloudondemand.co.za / hello@digitalbusinesshub.africa
- Phone: +27 87 073 7707
- Working Hours: Monday to Friday: 07: 00 – 19:00 / Saturday, Sunday & Holidays: 09:00 – 14:00 (SAST)
Help Center: Visit our Help Center for FAQs and troubleshooting guides.
We value your feedback and are committed to providing you with the best possible service.
Terms of Service
By subscribing to, accessing, or using Moyobi Monitoring and Call Analytics Solution, you agree to comply with the mySolution Terms and Conditions. This includes adherence to any applicable open source software licenses bundled with the service.